Information for Patient's Family and Friends
Centennial Peaks Hospital considers the patient’s support system to be a
crucial part of the treatment team. We encourage your involvement and welcome
your participation. Below, please find valuable information about how to stay in
touch with your loved one and how to make the treatment process as positive and
productive as possible.
Adolescent Services
How do I communicate with my
adolescent loved one while he or she is a patient at Centennial Peaks?
What are the visiting hours?
Adult Services
How do I communicate with my adult
loved one while he or she is a patient at Centennial Peaks?
What are the visiting hours?
General Information
What can patients bring
to Centennial Peaks?
What happens at discharge? Am I involved?
Does Centennial Peaks offer
any treatment after discharge?
Contact Information
Main Hospital Number (303) 673-9990
Assessment Department (303) 666-2088
Adult Unit Nurse's Station (303) 666-2029
Adolescent Unit Nurse's Station (303) 666-2032
Residential Unit Nurse's Station (303) 666-2011
Social Work Department (303) 666-2020
Chemical Dependency (IOP) Office (303) 666-2009
Patient Advocate Department (303) 666-2082
Business Office (303) 666-2087
Medical Records Office (303) 666-2056
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Adolescent Information
Scheduled Phone Times for Adolescent Unit
Communicating with Your
Adolescent
- Please make sure you know your child’s patient ID number and provide it to any family that will be calling or visiting your child. This number will be provided to you at the time of admission and is used to protect your child’s privacy. It is used to identify patients’ family members.
- The number to the Adolescent Unit nursing station is (303)-666-2032.
- Cell phones are not permitted in the facility for privacy and therapeutic reasons. This applies to visiting time in the cafeteria; please leave phones with the receptionist at the front desk when you check in.
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Arrival on the Unit
- When your child arrives on the adolescent unit, a staff member will go through their belongings and do a thorough search of their clothing including any pockets. This ensures that safety on the unit is maintained.
- Your child should bring only a minimal amount of clothing. Adolescents are allowed only two pairs of pants and two shirts in their room. Girls’ bras should be sports bras or other bras without wire inserts. A pair of rubber soled shoes will provide safety in the gym. We do not allow shoelaces on the unit. There are a washer and dryer available.
- Our rooms are designed for two-person occupancy.
- It is recommended that valuables be sent home with a family member. If this is not possible, your child may keep valuables in a bin which unit staff can access for them upon request. All belongings will be documented as they are brought in to ensure their safe return upon discharge. You may give your child a small amount of money (quarters or $1 bills) for use at the soda and candy machines. As the patient moves up in "levels," gaining more privileges they will be granted access to these machines. Please do not bring electronics or cell phones as these are prohibited on the unit.
- Please check your child's clothing and be aware that items with strings, glass, metal, spikes, certain zippers and/ or any other unsafe characteristics will be sent home in order to ensure the safety of all the patients on the unit. Make-up is not permitted on the Adolescent unit for safety, hygiene and therapeutic reasons. Lotions and hair products will be permitted according to staff discretion and dependent upon the ingredients they contain.
- Adolescent visiting hours are held Monday - Friday from 6:00-7:00pm and Saturday - Sunday from 10:30– 11:30am.
- Visitation is restricted to parents only. If the patient would like a step-parent to visit and the step-parent is part of the immediate family, this will be allowed. Guardians with whom the patient resides, may visit as guardians are defined as legal, court-ordered adults who serve as a parent. Social services caseworkers, guardians ad litem, probation officers, etc. may visit as appropriate. Clergy may visit, but only as approved by the parent. The length of stay on the unit is generally under five days. We feel that patients need to spend valuable time talking with their parents during visitation in order to work on clinical issues. There may be an unusual or unforeseen family concern that requires an exception to this visitation policy. The social worker should be notified of the particular issues during business hours so that any changes or exceptions may be made before the time of visitation.
- We ask that siblings, extended family members and friends not visit for the short time the patient is in the hospital.
- During visiting time, we ask that there be no more than two visitors per patient at one time. All visiting must take place within staff sight.
- All personal items brought in at visiting time must first be checked by staff. Patients who have achieved levels two and three privileges may have food and beverage items brought to be consumed during visiting hours.
- Caffeinated beverages will not be allowed due to possible medication interactions. Please do not bring glass items or pop cans onto the unit. If at all possible, bring plastic bottles (including soda containers). Plants or flowers must be in a plastic container.
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Groups and Meetings
Within the first 24 hours, you will be contacted to set a time for a family
meeting which should occur within the first 48 hours after admission to the
hospital. The purpose of the meeting will be threefold: to gather background and
history information for the treatment team, to answer questions the family may
have about treatment and to create a plan for aftercare.
Scheduled Phone Times
We request that phone calls be made primarily to parents during the times listed
below. On admission the parent/guardian will be asked to complete a phone list
with essential phone numbers so that we may reach individuals involved in the
patient’s care.
Monday – Friday
7:30am-9:30am, 11:30am-1:00pm, 6:00pm-7:00pm, 8:30pm-9:30pm
Saturday – Sunday
7:30am-9:30am, 10:30am-11:30am, 8:30pm-9:30pm
Parents may always call the nursing station at (303) 666-2032 with questions or
concerns.
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Adult Patient Information
We welcome you to inpatient treatment at Centennial Peaks Hospital. Please
review the following guidelines and tips that will facilitate your admission and
stay in the hospital.
Communication While You are Here
- Please make sure that you know your patient ID number and provide it to your family and friends; they will need this number when they visit you or reach you by phone. This number is will be provided to you at the time of admission and is used to protect your privacy. Without this ID number, we can neither confirm nor deny that you are a patient here to any individual who may call or arrive on the premises.
- The Adult Unit patient phone number is (303) 666-2067. Please ensure that people calling have the correct phone number.
- Cell phone use is restricted within our facility in order to create a quiet environment with fewer distractions. It is best to leave your cell phone at home or send it home with a family member. If you want access to the phone numbers stored in your cell phone it maybe kept in a locker on the unit so that you may access it while you are here.
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Arrival on the Unit
- When you arrive on the Unit a staff member will go through your belongings with you and do a thorough but non-invasive search of your clothing and pockets. This ensures that safety on the Unit is maintained.
- Bring a limited amount of clothing appropriate for the weather. A jacket or sweater may be needed even during the summer months. A pair of tennis shoes or rubber sole shoes will provide safety during activity groups. Shoelaces are not permitted on the unit. Please bring your own shaving items. For safety purposes, only electric razors are permitted.
- Our rooms are set up for two-person occupancy.
- It is recommended that valuables be sent home with a family member. If this is not possible you may choose to keep valuables with you or have them locked in the hospital safe. The hospital safe is only open Monday-Friday 8 am - 5 pm. You may want to have a small amount of money with you (quarters or $1 bills) for the soda and candy machines.
- Adult visiting hours are held Monday – Friday from 6:00pm-7:00pm and Saturday and Sunday from 9:45am-10:45am.
- When visiting on the units we ask that there are no more than two visitors per patient at one time. Visiting cannot take place in patient rooms but for privacy the group rooms and/or consult rooms are available. ECT and senior patients have more flexibility with visiting hours.
- When coming to the unit with personal items, family and friends must first check in with the staff at the nursing station. Food/ beverage items may be brought to patients and consumed during visiting time but not left on the unit. Please do not bring glass articles or pop cans onto the unit. If at all possible, bring plastic bottles (including soda containers). Plants or flowers must be in baskets or plastic containers.
If you have any questions please feel free to talk with staff. We would like
to make your stay as comfortable as possible.
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Discharge Planning
Discharge planning is a very important part of our treatment process at
Centennial Peaks Hospital. In order to create a smooth transition after
hospitalization, we begin working on discharge planning at the time of
admission. Your cooperation and participation is vital to making this process
successful.
The discharge planning
process includes:
- Arranging aftercare with a physician or clinical nurse specialist for medication management. We can provide a referral but the patient must schedule the appointment and attend the session(s).
- Arranging aftercare with a therapist for continued outpatient counseling. We can provide a referral and schedule a first appointment but the patient must be responsible for keeping this appointment.
- Providing referrals to support groups - aftercare and/or 12-step groups.
- Choosing a safe environment for the patient to go following discharge.
- At the time of discharge the patient and a support person - parent, spouse, family member or friend - will meet with the Aftercare Coordinator in order to discuss the patient’s discharge plan.
If the patient is an adolescent:
- A parent or guardian must be present at this meeting.
- A Centennial Peaks staff person will schedule this meeting with the patient’s parent or guardian.
If the patient is an adult:
- The Centennial Peaks staff person will schedule the discharge meeting with the patient.
- The patient will contact the support person(s) to arrange their attendance.
Should you have further questions, the Aftercare
Coordinator may be reached at (303) 666-2092.
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What can patients bring to
Centennial Peaks?
Please facilitate the process of patient care by reviewing and adhering to the
following guidelines about what to bring and what not to bring to the hospital.
All items must be checked in by staff. Please give bags or items to staff when
you arrive on the unit. If you are bringing items to a patient please DO NOT
GIVE ITEMS DIRECTLY TO THE PATIENT.
1. Safety
In order to maintain a safe environment for all patients please do not bring the
following items:
Glass items
Lighters/ matches
Knives or sharp items of any kind
Needles/ pins
Belts
Shoes with laces
Clothing with strings (such as sweatshirts)
Wire hangers
Scissors
Electric appliances
Dental floss or Q-tips
Razors
Aerosol Cans/ hairspray
Weapons
Alcohol or products listing alcohol in the first three ingredients (such as
mouthwash)
The hospital is happy to provide toiletry items such as shampoo, toothpaste and
deodorant. When in doubt, please ask a staff person and feel free to call us at
(303) 673-9990 with questions.
2. Security/Valuables
THE HOSPITAL CANNOT TAKE RESPONSIBILITY FOR VALUABLES BROUGHT INTO THE BUILDING.
We strongly discourage patients bringing large amounts of cash, credit cards,
jewelry or other valuable items to the hospital. Family members may assist the
patient by taking such items home. We do not allow the use of cell phones,
laptops or other electronic devices on the unit.
3. Medications
Patients’ personal medications brought to hospital must be given immediately to
a nurse on the unit. We are able to provide most medications through our
pharmacy but information about which medications our patients have been taking
(along with dosages) is extremely helpful and appreciated. If a patient is
taking a medication that we do not stock in our pharmacy, we will keep it in our
medication room and obtain a physician’s order to dispense it.
4. Amount of Items
PLEASE KEEP IN MIND THAT STORAGE SPACE ON OUR UNIT IS EXTREMELY LIMITED AND THAT
HOSPITAL STAYS ARE BRIEF! Patients will usually need only a few changes of
comfortable clothing while on the unit. Please help us by bringing very few
personal items.
5. Purses and Bags Belonging to Visitors
If you are visiting a patient, please leave purses, backpacks and other bags in
your vehicle. Please do not bring them onto the unit with you.
6. Other Issues
Food: You may bring food during visiting hours but it must be consumed during
the visit. We cannot store food for patients on the unit due to health code
regulations. The hospital provides three meals and several snacks to patients
daily.
Cigarettes: Adult patients may keep cigarettes with them. Staff will provide a
lighter during specified smoke times.
Questions? Feel free to ask a staff person!
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Centennial Peaks Hospital will provide services without regard to age, sex,
race, color, religion, national origin, disability, sexual orientation,
political affiliation, or economic status.